To support our vision, mission and objectives, PUNB has outlined its Customer Service Charter to drive all staff towards achieving excellence in customer service. We hope this Charter will guide us towards delivering the best service to our customers.
Our Promise
- To be prompt in all actions
- To be fair in all judgments and decision making
- To ensure access to relevant information and services
- To comply with Malaysian law, policies, rules & regulations
Our Service
- We will be friendly, approachable and act in professional, ethical and commercial manner
- We will respond efficiently to request for service and enquiries
- We will carry the duties entrusted to us with integrity, honesty and sincerity
- We will help to uplift Bumiputera community through entrepreneurship
Communication Channels
We value every enquiry, feedback and comment on us. Please contact us through any of the following channels:
|
Channels |
Procedure |
|
|---|---|---|
| Telephone |
General Line: 03-2785 1515 Toll-Free Line: 1300-13-7862 |
|
| Letter/Fax/ |
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Headquarters Address: |
|
| Walk In |
Customer Service Centre Operation Hours: Closed on Saturday, Sunday and Public Holidays |
|
Complaint Channels
We value all complaints. Every complaint lodged to us will be attended to and ensured that complaints will be handled independently, impartially and driven by facts. The response time, however, depends on the complexity of each case.
Application, Disbursement and Payment Management
- Application process: within 60 working days from the receipt of a business plan
- Disbursement of fund: within 45 working days (upon approval)
- Payment to our suppliers: within 30 days from the receipt of the invoice
Our Reliability
- It is our responsibility to welcome and acknowledge your presence when you visit our office or meet us at our booth and exhibition centers, no matter how busy we are
- A confirmed appointment is our priority. For every confirmed appointment, our officers will be punctual to meet you
- Should our system fail due to technical glitches, we will make our best effort to restore it as soon as possible to ensure the business will run as usual
Our Premises
It is our responsibility to ensure our premises are always clean and in organized state of surroundings.
Our Hope
We work following the set policies and procedures, therefore we hope our customers will understand and oblige to our terms and conditions to avoid any dissatisfaction or misunderstanding.
Tell Us What You Think of Our Services
We will make it as convenient as possible for you to contact us and gain information about our product and services. We are committed to deliver quality service. And therefore, we want to hear from you how can we improve further.
PUNB operates within a Corporate Culture that is designed to inspire employees, and the Bumiputera entrepreneurs; to benchmark their activities to the highest standards of entrepreneurship excellence and values in intricacies and business procedures. The key factors are:
P-Code is PUNB's Code of Good Business Practice which serves as a general guideline that governs how PUNB conducts its operation. It shall be a definitive guide to be complied in spirit and practice by the Management and staff of PUNB.
PUNB is fully committed to helping Bumiputera succeed as entrepreneurs by enabling them to gain the requisites of business and the ability to be competitive, resilient, diligent and having the ability to grow. It is in this same spirit that PUNB wants to encourage its Management and staff to be in tandem with these aspirations; to be positive, progressive and dynamic, centered on the tenets of integrity, honesty and sincerity.
In pursuit of these aspirations and objectives, PUNB expects all employees to acknowledge their responsibility by complying with all policies, the law and regulations and the highest professional and ethical standards of Malaysia.
